Privacy Policy
Last updated: 8 September 2026
R&B Build Limited (“R&B Build”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or properties, request information, or otherwise interact with R&B Build.
This policy applies to personal information collected through our website and through our other interactions with you.
1. Information we collect
Depending on how you interact with us, we may collect information including:
- Your name and contact details, including your email address and phone number.
- Information you provide through our website enquiry and contact forms.
- Details about your building, design, renovation, subdivision or development project.
- Property and site information relevant to your enquiry.
- Information relating to your preferences, requirements and project brief.
- Communications and correspondence between you and R&B Build.
- Information about your use of our website, including IP address, browser type, device information and pages visited.
- Information collected through cookies, analytics and similar technologies.
We only collect personal information that is reasonably necessary for the purposes for which it is collected.
2. How we collect information
We may collect personal information when you:
- Complete a form on our website.
- Contact us by phone, email or other means.
- Enquire about our design and build services.
- Enquire about a home, property or development.
- Request a quotation, consultation or further information.
- Arrange a consultation, site visit or private viewing.
- Engage us to provide design, building or related services.
- Interact with our website, including through cookies and analytics technologies.
- Otherwise provide information to us directly.
Where reasonably practicable, we collect personal information directly from the person it relates to.
In some circumstances, we may receive information from another person or organisation where this is permitted by law or where it is reasonably necessary for the purpose for which the information is being collected.
3. How we use your information
We may use personal information to:
- Respond to enquiries and requests.
- Provide information about our services, homes and developments.
- Understand your project requirements.
- Prepare quotations, proposals and project information.
- Arrange consultations, site visits and viewings.
- Provide and manage our services.
- Communicate with you about your project or enquiry.
- Manage our business and maintain appropriate records.
- Improve our website, services and customer experience.
- Conduct website analytics and marketing activities.
- Send marketing communications where permitted by law.
- Meet our legal, regulatory and contractual obligations.
We will only use personal information for purposes connected with the reason it was collected, or for another purpose where permitted or required by law.
4. Marketing communications
From time to time, R&B Build may send information about our services, new homes, developments, projects, promotions or other information that may be relevant to you.
Where required by law, we will obtain appropriate consent before sending electronic marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
5. Cookies and website analytics
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and measure the effectiveness of our marketing.
These technologies may collect information such as:
- Pages visited.
- Website interactions.
- Browser and device information.
- Approximate location information.
- Referral sources.
- Advertising and campaign interactions.
We may use third-party services for website analytics, advertising and marketing, including services provided by companies such as Google and Meta.
These third-party services may use cookies, pixels or similar technologies in accordance with their own privacy policies.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
6. Sharing personal information
We may share personal information with trusted third parties where reasonably necessary to operate our business, provide our services or manage our website.
These third parties may include:
- Website hosting and IT service providers.
- Website development and support providers.
- Marketing, advertising and analytics providers.
- Professional advisers, including legal, accounting and financial advisers.
- Contractors, consultants and other service providers involved in delivering our services.
- Government agencies, regulators or other parties where required or permitted by law.
We do not sell personal information to third parties.
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.
7. Overseas service providers
Some of our website, technology, marketing, analytics or other service providers may store or process information outside New Zealand.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the disclosure is permitted under the Privacy Act 2020 and that the information receives appropriate protection.
8. Security
We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.
These measures may include appropriate technical, physical and organisational safeguards.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
10. Accessing and correcting your information
Under the Privacy Act 2020, you have rights to request access to personal information we hold about you and, where appropriate, request that information be corrected.
If you would like to access or correct your personal information, please contact us using the details below.
We may need to verify your identity before providing access to personal information.
11. Privacy concerns
If you have a question or concern about how we have collected, used, stored or disclosed your personal information, please contact us first so we can investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will be published on this page, with the updated date shown at the top.
13. Contact us
If you have any questions about this Privacy Policy or the personal information we hold about you, please contact R&B Build.
R+B Build Limited
46 Birmingham Dr, Middleton, Christchurch 8024
PO Box 9191, Tower Junction, Christchurch 8149
Company No. 4549983
NZBN 9429030135406
Email: hello@randb.nz
Phone: 021 227 7715
